Frequently Asked Questions (FAQs)

Visa, Mastercard, Google Pay, Apple Pay, Amex, Zip, PayPay and AfterPay

Sign Up Steps:

1. Go to our homepage (www.riot.com.au)

2. Click the Login/Signup button on the top right-hand side of Riot’s home screen.

3. Click ‘Create your account’.

4. Fill in all required details and confirm by clicking 'Create my account'.

5. Sit back and relax. You will receive a confirmation email to activate your account shortly. The next time you shop with us, you’ll be logged in for a faster checkout experience.

Update your contact details by signing into your online account, selecting ‘My Addresses’ and clicking ‘edit’ or ‘add a new address’. Otherwise, please don’t hesitate tocontact usif you require assistance. 

Once your return has been received and inspected by our customer service team, please allow 3-5 business days for your refund to be processed back into your account.

For more details on exchanges or refunds, please see our Refunds & Returns Policy

You are able to cancel your order if it has not been dispatched from our warehouse. Please emailsupport@riot.com.auimmediately if you need to cancel your order.

Unfortunately, we no longer have any physical stores. We operate online only with Click & Collect available in Clayton, VIC

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

We only ship Australia Wide

Delivery details will be provided in your confirmation email.

Shipping times can vary depending on where you are located. Most orders processed will take 5-10 business days to arrive.

Delivery details will be provided in your confirmation email. Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

We useAustralia PostandDirect Freightas our preferred courier partners. You’ll be asked to select a delivery method during checkout.

Important changes to our shipping charges.

We provide FREE Metro Shipping for all orders over $59 (excluding Big & Bulky items). For orders under $59, please click here 'Shipping Info'

Delivery fees will apply to big & bulky products and items deemed as dangerous goods (aerosol cans & solvents) to regional destinations. These charges will be calculated at the checkout.

Unfortunately, we no longer have any physical stores. We operate online only with Click & Collect available in Clayton, VIC

Yes, we do! You can apply for wholesale prices here Apply For Wholesale

Our team will review your legibility to receive wholesale prices and will be in touch with you shortly.

If you are ordering a product online, please check the product description, it will tell you if the product is ‘in-stock’. For products out of stock, pleaseclick the "Notify Me" buttonto receive an email when the product becomes available again.

If you have a query or complaint about your online shopping experience, please get in touch directly using the form available on theContact Uspage or emailsupport@riot.com.au

Unfortunately, we do not offer price matching or any further discounts than what is currently advertised on the website. Stay tuned via our emails/socials for our latest promotions and to not miss out.

Please emailsupport@riot.com.auand our customer service team can assist with unsubscribing or updating your communication preferences.