Frequently Asked Questions (FAQs)

IMPORTANT NOTE TO OUR CUSTOMERS:

Our Click & Collect services have ceased as we gear up for an exciting warehouse relocation. Don't worry though, we'll be back as soon as we've settled into our new location, and we can't wait to bring you an even better service in the future. We apologies for any inconvenience this may cause.

Unfortunately, we are currently experiencing some shipping delays due to the nature of this busy sale period. Our team is working extremely hard to get your orders out as soon as possible and we apoloiges for any inconvenience. If you have any further questions please email our customer service team at: support@riot.com.au

Shipping times can vary depending on where you are located. Most orders processed will take 5-10 business days to arrive.

Delivery details will be provided in your confirmation email.

We use Australia Post and Direct Freight as our preferred courier partners. You’ll be asked to select a delivery method during checkout.

Important changes to our shipping charges.

We provide FREE Metro Shipping for all orders over $129 (excluding Big & Bulky items). For orders under $129, please click here 'Shipping Info'

Delivery fees will apply to big & bulky products and items deemed as dangerous goods (aerosol cans & solvents) to regional destinations. These charges will be calculated at the checkout.

We only ship Australia wide.

IMPORTANT NOTE TO OUR CUSTOMERS:

Due to our warehouse relocation, our outlet store is closed. We apologies for any inconvenience this may cause.

Unfortunately, we no longer have any physical stores. We operate online only. However, stay tuned for any updates or changes via our emails/socials.

Yes, we do! You can apply for wholesale prices here Apply For Wholesale

Our team will review your legibility to receive wholesale prices and will be in touch with you shortly.

If you are ordering a product online, please check the product description, it will tell you if the product is ‘in-stock’. For products out of stock, please click the "Notify Me" button to receive an email when the product becomes available again.

If you have a query or complaint about your online shopping experience, please get in touch directly using the form available on the Contact Us page or email support@riot.com.au

Once an order has been placed, it cannot be changed. However, if you want to change your order please contact us immediately with your order number and, if it has not yet been processed, we will update your new order asap.

Email: support@riot.com.au

You are able to cancel your order if it has not been dispatched from our warehouse. Please email support@riot.com.au immediately if you need to cancel your order.

Sign Up Steps:

1. Go to our homepage (www.riot.com.au)

2. Click the Login/Signup button on the top right-hand side of Riot’s home screen.

3. Click ‘Create your account’.

4. Fill in all required details and confirm by clicking 'Create my account'.

5. Sit back and relax. You will receive a confirmation email to activate your account shortly. The next time you shop with us, you’ll be logged in for a faster checkout experience.

Update your contact details by signing into your online account, selecting ‘My Addresses’ and clicking ‘edit’ or ‘add a new address’. Otherwise, please don’t hesitate to contact us if you require assistance. 

We accept the following online payment options for our website:

Card - Visa, MasterCard, American Express on our website 

Internet Banking - PayPal, Shop Pay, & Google Pay

‘Pay Later’ options - AfterPay

Once your return has been received and inspected by our customer service team, please allow 3-5 business days for your refund to be processed back into your account.

For more details on exchanges or refunds, please see our Refunds & Returns Policy

To sign up to become a Riot Ambassador, please complete the registration form here 'Ambassador Program'

Earn commissions, get exclusive offers and early-bird sales notifications so you can be first in line to shop our latest deals.

Sign up to our mailing list to receive 10% Off Your First Order. This will be emailed to you directly and can only be used once.

Please be sure to check your spam/junk mail if you have issues locating your unique code.
'Click Here' to sign up.

Unfortunately, we do not offer price matching or any further discounts than what is currently advertised on the website. Stay tuned via our emails/socials for our latest promotions and to not miss out!

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